AZ Chiro Shop

AZ Chiro Shop

Refunds, returns, and shipping

Last updated: August 21, 2026

This policy applies to physical products sold by AZ Chiro Shop. All prices on the site are in United States dollars (USD). Questions: support@azchiroshop.com.

Shipping and delivery

  • We ship to street addresses in the United States only. We do not currently ship internationally, to PO boxes, or to US territories outside the 50 states unless confirmed by email before purchase.
  • Standard shipping is typically 3–7 business days after we hand the package to the carrier. You will receive tracking by email when available.
  • Shipping charges, if any, are shown in Stripe Checkout before you pay. If checkout lists shipping as $0.00, standard US shipping is included in the product price.
  • Risk of loss passes to you when the carrier delivers to the address you provided. If a package is marked delivered and you cannot locate it, contact us within 7 days so we can help file a carrier claim.

Returns

You may return unused products in original packaging within 30 days of delivery for a refund of the product price. To start a return, email support@azchiroshop.com with your order number. We will send a return address. You pay return shipping unless the item arrived damaged or incorrect.

  • Items must be unused, unwashed, and in resalable condition with tags and inserts.
  • Opened personal-care covers (pillow covers that have been slept on) cannot be resold and are not eligible unless defective.
  • The PosturePro sensor must include the original charger and mounts.

Refunds

Approved refunds are issued to the original payment method via Stripe, usually within 5–10 business days after we receive and inspect the return. Shipping fees are refunded only if we made an error or the item was defective. We do not offer store credit in lieu of a card refund unless you request it.

Damaged or incorrect items

Photograph the issue and email us within 7 days of delivery. We will replace the item or refund you, including return shipping we authorize.

Cancellations

You may cancel an order by email before it ships. After shipment, use the return process above. There are no subscriptions on this site; all purchases are one-time payments.